Privacy policy

NESTED PAWS

Privacy Policy

How we collect, use and protect your information

Nested Paws (nestedpaws.com), operated by Premium288 LTD ("we", "us", "our"), respects your privacy. This policy explains what personal information we collect when you visit or buy from our store, how we use it, and the choices you have.

Quick summary

  • We only collect what we need to process orders and improve your shopping experience.
  • We never sell your personal information.
  • Payments are processed securely. We never see or store your full card number.
  • You can ask us to access, correct or delete your data at any time.

1. Information We Collect

Information you give us:

  • Name, email address, phone number
  • Shipping and billing address
  • Order details and messages you send to customer support
  • Reviews, photos or comments you choose to submit

Information collected automatically:

  • Device and browser type, IP address, approximate location
  • Pages you view, products you look at and how you interact with our site
  • Information collected through cookies and similar technologies

Payment information: Payments are handled by secure payment processors (such as Shopify Payments, PayPal and others). We do not store your full card details.

2. How We Use Your Information

  • To process, ship and track your orders
  • To send order confirmations, shipping updates and customer support replies
  • To handle returns, refunds and exchanges
  • To prevent fraud and keep our store secure
  • To improve our website, products and customer experience
  • To send marketing emails or texts, only if you opt in. You can unsubscribe at any time.
  • To show relevant ads and measure how our ads perform

3. Cookies and Tracking

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how visitors use our site, and measure our advertising. This may include tools from Shopify, Google (Google Analytics, Google Ads), Meta (Facebook and Instagram) and TikTok.

You can control cookies through your browser settings and through the cookie banner on our site where available. You can also opt out of personalized ads at Google Ad Settings and aboutads.info.

4. How We Share Information

We only share your information with trusted partners who help us run our store:

  • Shopify, which hosts our online store
  • Payment processors, which process payments securely
  • Suppliers and shipping carriers, which fulfill and deliver your order
  • Review providers (such as Judge.me), which collect and display product reviews
  • Analytics and advertising partners (such as Google, Meta and TikTok)
  • Legal authorities, when required by law or to protect our rights

We do not sell your personal information.

5. Your Privacy Rights

Depending on where you live (including California, Colorado, Virginia, Connecticut and other US states), you may have the right to:

  • Know and access the personal information we hold about you
  • Correct inaccurate information
  • Delete your personal information
  • Opt out of targeted advertising or the "sharing" of your information
  • Get a copy of your data in a portable format

To make a request, email store@nestedpaws.com. We will respond within the time required by law, and we will never treat you differently for using your rights.

6. Marketing Communications

If you sign up for emails or texts, you can unsubscribe anytime by clicking "unsubscribe" in an email or replying STOP to a text message.

7. Data Retention

We keep your order information for as long as needed to provide our services, meet legal, tax and accounting requirements, and resolve disputes. After that, we delete or anonymize it.

8. Data Security

We use reasonable safeguards, including SSL encryption, to protect your information. No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.

9. Children's Privacy

Our store is not intended for children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Last updated: October 8, 2026

Contact Us

Nested Paws (operated by Premium288 LTD)
Email: store@nestedpaws.com
Phone: +1 (720) 794-1803
Address: 62 Shakespeare Road, London SE24 0JZ, United Kingdom