Refund & Return Policy

Return & Refund Policy

We want you and your pet to love your Nested Paws order. If you are not completely happy, you can return it within 30 days of delivery for a full refund.

Quick Summary

  • Return window: 30 days from delivery
  • Refund method: original payment method
  • Refund processed: within 5 business days after we receive your return
  • Damaged, defective or wrong items: free replacement or full refund
  • Return shipping: free for damaged, defective or wrong items; paid by the customer for other returns

Eligible Items

To be eligible for a return, items must be:

  • Unused, unwashed and in the same condition you received them
  • In the original packaging, with all tags and accessories included
  • Accompanied by your order number or proof of purchase

Items that cannot be returned:

  • Items that have been used, washed, chewed or damaged by pets
  • Personalized or custom-made items (for example custom photo pillows, portraits, tapestries and engraved tags), unless they arrive damaged or incorrect
  • Gift cards

How to Start a Return

  1. Email us at store@nestedpaws.com with your order number and the item(s) you want to return.
  2. We will reply within 1–2 business days with your return approval and the return address.
  3. Ship the item back using a trackable shipping method.

Please contact us before sending anything back. Items returned without approval cannot be accepted.

Return Shipping Costs

  • Damaged, defective or wrong items: return shipping is free. We cover the cost or send a free replacement.
  • All other returns (change of mind, wrong size ordered, etc.): the customer pays the return shipping cost. Original shipping was free, so nothing is deducted for it.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo of the item. We will send a free replacement or issue a full refund, whichever you prefer.

Refunds

Once we receive and inspect your return, we will email you to confirm your refund. Approved refunds are issued to your original payment method within 5 business days. Your bank may take an extra 5–10 business days to show it on your statement.

Exchanges

The fastest way to get a different size or color is to return your item for a refund and place a new order.

Cancellations

You can cancel your order for a full refund before it ships. Email us as soon as possible. Once an order has shipped, it can be returned under this policy.

Contact Us

Nested Paws (operated by Premium288 LTD)
Email: store@nestedpaws.com
Phone: +1 (720) 794-1803
Address: 62 Shakespeare Road, London SE24 0JZ, United Kingdom